Refund Policy

Refund & Exchange Policy - Emro Collection

At Emro Collection, we understand that situations may arise where you need to return or exchange your purchased jewelry. We take great care to ensure that your jewelry is crafted to perfection and is free of defects before dispatching it to you. However, in cases of defects or damages, we offer a 100% money-back guarantee.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in the same condition as received, unworn, and unused.
  • All original tags and packaging must be intact.
  • You must have the receipt or proof of purchase.
  • The return or exchange request must be initiated within 14 days of receipt.

How to Start a Return or Exchange:

  • Please visit the Contact Us section on our website to initiate the process.
  • Once the return is approved, you will be responsible for sending the item back using a trackable shipping service. Shipping costs for returns or exchanges are the customer’s responsibility unless the item was defective or incorrect.

Damaged or Defective Items

Upon receiving your order, please inspect it carefully. If you find any defects, damages, or receive the wrong item, contact us immediately so we can assess the issue and make it right.

  • For damaged or faulty products, we offer a full refund or exchange.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved:

  • Your refund will be processed and automatically credited back to your original payment method within 10 business days.
  • Please note that your bank or credit card company may take additional time to process the refund.

Follow-up on Refunds:

  • If more than 15 days have passed since the approval of your return and you haven't received your refund, please reach out to us through the Contact Us section with your order number to expedite the process.

Exchanges

If you'd like to exchange an item:

  • The fastest way is to first return the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

For customers within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason without providing a justification.

  • The item must be in the same condition as when you received it, unworn, unused, with all tags, and in the original packaging.
  • Please provide the receipt or proof of purchase to qualify for the return.

Shipping for Returns & Exchanges

  • Customers are responsible for the shipping costs associated with returns or exchanges.
  • Kindly use a trackable shipping service when sending items back to us to avoid any complications. Emro Collection is not responsible for lost or delayed return packages.

If you have any further queries or concerns, feel free to contact us through our Contact Us section. We are always here to assist you.